Care Coordinator

Care Coordinator (Domiciliary Care) 📍 Ipswich, Suffolk
💷 Salary: £28,000 per year (DOE)
🕒 Full-time | Permanent
🏢 Office-based with local travel as required
📋 Reporting to: Registered Manager / Care Manager
About the Service We are a CQC-registered domiciliary care provider supporting adults aged 18 across Ipswich and the wider Suffolk area. Our services include elderly care, dementia support, mental health, complex needs, and reablement, delivered through a person-centred and responsive approach.
We pride ourselves on strong communication, safe staffing, and high-quality coordination that ensures both clients and care workers feel supported.
The Role We are seeking an organised, calm, and people-focused Care Coordinator to support the day-to-day coordination of care delivery. This role is vital in ensuring visits are safely staffed, rotas are accurate, and care continues smoothly — even when plans change at short notice.
You’ll work closely with management, care workers, clients, and families to keep services running effectively and compliantly.
Key Responsibilities

• Coordinate daily and weekly rotas to ensure safe, consistent care delivery
• Allocate care workers based on skills, availability, location, and client preferences
• Manage sickness, absence cover, and urgent rota changes
• Communicate clearly with clients, families, care staff, and professionals
• Maintain accurate records on the care management/scheduling system
• Support onboarding of new care packages, including start dates and rota setup
• Escalate risks, incidents, and safeguarding concerns appropriately
• Contribute to service quality through strong documentation and problem-solving
• Participate in the on-call rota if required (to be discussed at interview)

What We’re Looking For Essential:

• Experience in domiciliary care coordination, scheduling, or a similar care operations role
• Strong understanding of person-centred care and safeguarding
• Confident communication skills, including handling sensitive conversations
• Highly organised with excellent attention to detail
• Comfortable using digital care systems and scheduling platforms

Desirable:

• Knowledge of CQC expectations (Safe, Effective, Caring, Responsive, Well-led)
• Experience coordinating dementia, mental health, or complex care packages
• NVQ/QCF Level 3 in Health & Social Care (or working towards)
• UK driving licence (preferred due to local travel)

One month of complimentary accommodation is available if relocation is required.
What’s on Offer

• Salary of £28,000 per year
• Supportive, locally managed team environment
• Training and development opportunities
• A meaningful role with real impact on service quality and client outcomes

Apply Now 📩 Email your CV to: oliver@healthrecruitnetwork.co.uk
📞 Or call: 020 3854 0307 for a confidential discussion

Health Recruit Network are a trusted supplier of NHS and Private healthcare services. We supply work to Registered General Nurses (RGN), Mental Health Nurses (RMN), Learning Disabilities Nurse (RNLD) and Healthcare Assistants (HCA). We are one of the fastest growing recruitment agencies in the UK and supply Nationwide. Health Recruit Network are acting as an employment agency in relation to this vacancy.